FAQ

We offer a wide variety of handcrafted jewelry including necklaces, earrings, bracelets, and rings. Our products feature esoteric and mystical themes and symbols, designed with a unique touch to appeal to different styles and preferences.

Yes, our jewelry is crafted from high-quality materials such as pure and solid silver, gold, and precious stones. Each product description on our site provides specific details about the materials used.

You can accurately learn your ring size only by visiting a local jewelry store. This is very important. Later size adjustments can damage the product.

Absolutely! We specialize in creating custom jewelry pieces. Please contact us with your design ideas; we have a procedure for this which we will share with you. Let's work closely together to bring your vision to life.

Yes, we offer engraving services for many of our jewelry pieces. You can add a personal touch by including a special message, date, or initials. We have an option for this; you can add it to your order.

We recommend keeping your jewelry away from water, chemicals, and extreme temperatures. Gently clean your pieces with a soft cloth and store them in a dry place when not in use. If you need a more advanced cleaning technique, please contact us.

Yes, we provide elegant gift wrapping services to make your gifts even more special. You can select this option at checkout.

Once your order is shipped, we will send you a tracking number via email. You can use this number to follow your package's journey to your doorstep.

We ship worldwide with shipping costs varying depending on your location. Estimated delivery times and costs are detailed on our Shipping Information page.

Yes, we offer expedited shipping options for those who need their purchases in a hurry. Please see our Shipping Information page for details and rates.

We accept returns within 30 days of purchase for most items in their original condition. Please visit our Returns & Exchanges page for full details. Customized orders are non-returnable.

Orders can be canceled or modified within 24 hours of placement. If you need to make changes, please contact us immediately.

We accept various payment methods including major credit cards, Google Pay, and Apple Pay.

Absolutely. We use SSL encryption to protect your payment details and ensure your information is secure.

Yes, we provide a 2-year warranty on all our jewelry against manufacturing defects. You will find a description with the warranty card that comes with the product. Damage from wear and tear or misuse is not covered.

Our customer service team can be reached via email, phone, or live chat. For more information, visit our Contact Us page.

Currently, we operate exclusively online to keep our prices competitive and reach a wider audience.

Yes, we are committed to sustainability by using recycled materials whenever possible and minimizing waste in our production processes.

We love hearing from our customers! You can leave a review on the product page of the item you purchased or through the follow-up email you'll receive after your purchase. Alternatively, you can share on social media platforms like Instagram by mentioning us.

Yes, for bulk purchases, please contact us before buying to discuss our discount terms. We also invite you to subscribe to our newsletter for news on our latest collections and special offers.