FAQ

We offer a wide variety of handcrafted jewelry including necklaces, earrings, bracelets, and rings. Our products feature esoteric and mystical themes and symbols, designed with a unique touch to appeal to different styles and preferences.

Yes, our jewelry is crafted from high-quality materials such as pure and solid silver, gold, and precious stones. Each product description on our site provides specific details about the materials used.

You can accurately learn your ring size only by visiting a local jewelry store. This is very important. Later size adjustments can damage the product.

Absolutely! We specialize in creating custom jewelry pieces. Please contact us with your design ideas; we have a procedure for this which we will share with you. Let's work closely together to bring your vision to life.

Yes, we offer engraving services for many of our jewelry pieces. You can add a personal touch by including a special message, date, or initials. We have an option for this; you can add it to your order.

We recommend keeping your jewelry away from water, chemicals, and extreme temperatures. Gently clean your pieces with a soft cloth and store them in a dry place when not in use. If you need a more advanced cleaning technique, please contact us.

Yes, we provide elegant gift wrapping services to make your gifts even more special. To add gift packaging, use the gift box link on the product page and add it to your cart.

Once your order is shipped, we will send you a tracking number via email. You can use this number to follow your package's journey to your doorstep.

We ship worldwide with shipping costs varying depending on your location. Estimated delivery times and costs are calculated at checkout based on your location.

Yes, we offer expedited shipping options for those who need their purchases in a hurry. Please contact us at sales@mudesignjewelry.com for expedited options and rates.

We accept returns of standard items within 14 days of receipt in their original condition. Custom-design items are non-returnable except in the case of a production fault. Please see our Refund Policy for full details.

Orders can be canceled or modified within 24 hours of placement. If you need to make changes, please contact us immediately.

We accept various payment methods including major credit cards, Google Pay, and Apple Pay.

Absolutely. We use SSL encryption to protect your payment details and ensure your information is secure.

Yes, we provide a 2-year warranty on all our jewelry against manufacturing defects. You will find a description with the warranty card that comes with the product. Damage from wear and tear or misuse is not covered.

Our customer service team can be reached via email, or via WhatsApp/Viber at +359 88 203 1204. For more information, visit our Contact Us page.

We currently operate online. Our Workshop-Showroom in Ruse is being prepared, and its visiting address will be shared once it opens. In the meantime, please contact us at sales@mudesignjewelry.com or on WhatsApp/Viber to arrange anything in person.

Yes, we are committed to sustainability by using recycled materials whenever possible and minimizing waste in our production processes.

We'd love your feedback — please email us or tag us on Instagram (@mudesignjewelry).

Yes, for bulk purchases, please contact us before buying to discuss our discount terms. We also invite you to subscribe to our newsletter for news on our latest collections and special offers.