Refund policy

Refund and Return Policy

Thanks for shopping at Mu Design Jewelry. We want you to be completely satisfied with your piece. If something isn't right, please contact us at sales@mudesignjewelry.com within 14 days of receiving your order, quoting your order number and details of the issue.

Standard (non-personalized) items

Standard items may be returned within 14 days of receipt in their original, unworn condition for a refund or exchange. Return shipping costs are the customer's responsibility. All product packaging (such as boxes), accessories and, where applicable, certificates of authenticity or grading must be returned with the item; otherwise Mu Design Jewelry may deny the return or deduct the missing amount from your refund. Items that have been resized, damaged or otherwise altered after delivery may not be eligible for a refund.

Personalized / custom-design items

Because each custom piece (such as engravings, stamps, monograms, embossing, etching or carving) is produced specifically for you, custom-design items are non-returnable. Every piece is personally inspected by Murat before shipping. The only exception is a production fault: if an item arrives damaged, defective, or with a misspelling or error in the customization or design due to a mistake by Mu Design Jewelry, we will repair, remake, or refund it at no cost to you. Please notify us within 14 days of receipt with your order number and a photo of the issue.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome. If your return is approved, Mu Design Jewelry will issue a refund to your original payment method; alternatively, you may be offered a coupon or voucher (if applicable). If you return an item purchased as part of a bundle or with a promotional discount, we will reimburse you for the item minus the value of the discount. Mu Design Jewelry reserves the right to refuse a refund request that does not meet these conditions.